Site Manager – Inbound South

From 9 to 14 year(s) of experience
₹ 10,00,000 - 16,00,000 P.A.

Job Description

Roles and Responsibilities :

Manage & Monitor Performance of External Inbound CC Partners.

Perform as a functional bridge amongst External Vendors as well as Internal Stakeholders.

Coordinate all Partner Management tasks inclusive of working with External IB Partners and Internal Employees.

Ensure enterprise-wide needs for due diligence, risk assessment and continuing Vendor Monitoring are being accomplished.

Help and Coordinate Vendor Processes and Methods.

Troubleshoot all Aligned Partner Problems and Present to Management, as required.

Identify Process Gaps and work towards improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.

Identify and implement continuously enhance efficiencies associated with Vendor Management plus produce fulfillment.

Participate to formulate workflow processes, methods and policies for applying Vendors , Monitor Contractual Agreements.

Ensure to collaborate with IT areas to assure vendor partners effectively managed plus contracts are completely leveraged.

Prepare Processes for as well as Manage Analysis, Selection and Transition.

Stimulate steady Process Enhancement to present increasing Operational Efficiency in entire Business Partner Processes.

Support to Explore Expansion across New Business Lines.

Regular (Daily, Weekly & Monthly) Interlock/Reviews with Partners on Key KPIs.

Desired Candidate Profile :

A good team player & highly energetic.

Strong negotiation skills.

Sharp communication skills.

Language need Kanada, Telegu or Tamil Malylam, any two language is mandatory.

Must know Hindi and English language.

Can Relocate to Noida

Age Limit: Below 37 Years

Role:Operations Manager

Salary: 10,00,000 - 16,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Operations

Employment Type:Full Time, Permanent


UG:Any Graduate

PG:Any Postgraduate

Company Profile

DishTv India Limited

Asia's largest Direct to Home Entertainment Company DishTV is the pioneer when it comes to digital entertainment. The innovative offerings and revolutionary features of DishTV have earned it a prestigious place of being Worlds third largest DTH company.

Company Info
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Contact Company:DishTv India Limited