Area Service Manager

From 3 to 8 year(s) of experience
₹ 2,00,000 - 5,50,000 P.A.

Job Description

Expereince - 3 - 9 years


Please note:-


- Candiidate should be from STB (Set Top Box)/DTH (Direct to home) sales background

- Should open to work from anywhere in East India, South India.


PRINCIPLE ACCOUNTABILITIES

1. Placement of required Infrastructure

1.1 Identifying prospects for Direct Service Centers(DSC)/Dish Care Centre (DCC)/Service Franchisee (SF).

1.2 Ensuring proper infrastructure & other norms across service network.

2. Training Management of DSC / SF / DCC

2.1 Ensuring all staff across service network is trained to meet expected job requirement.

2.2To conduct field audit accompaniment with DSC/DCC/SF Engineers.

3. DSC/ DCC / SF Audit

3.1 Auditing all kinds of Service network on defined parameters.

3.2 Addressing the deviations found during audit process.

3.3 Visiting customers to conduct audit on quality of job done by service Engineers.

4. Ensuring 100% resolution of complains

4.1 Ensuring customer satisfaction by providing 100% calls attendance.

4.2 Keeping a check on TAT on all KPIs.

5. Customer and Dealer Management Ensuring smooth trade relations by meeting top retailers & DS in the territory

6. Reconciliation Monthly reconcile Out Door Unit (ODU)/ Customer Premises Equipment(CPE) supplied to DSC/DCC/SF network in accordance to activations & other defined norms.

7. Manpower productivity Having adequate manpoweras per call load & keeping track of productivity of Engineers as per defined norms.

Role:Service Manager

Salary: 2,00,000 - 5,50,000 P.A.

Industry:Telecom / ISP

Functional Area:Customer Success, Service & Operations

Role Category:After Sales Service & Repair

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

DishTV

DishTV India (stylised as dishtv) is an Indian satellite television provider based in Noida, Uttar Pradesh with Yes Bank as its biggest stakeholder.


DishTV was launched by the Zee Group on 2 October 2003. It ranked #437 and #5 on the list of media companies in Fortune India 500 roster of India's largest corporations in 2011.

Dish TV was also voted India's most trusted DTH brand according to the Brand Trust Report 2014, a study conducted by Trust Research Advisory. Dish TV completed a merger with Videocon d2h, creating the largest DTH provider in India at the time of merger.

Company Info
X
View Contact Details+

Contact Company:DishTV

Address:FC 19,,FILM CITY,SECTOR 16A,NOIDA, NOIDA, Uttar Pradesh, India