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Quality Analyst ( Kannada Language)

2 - 4 YearsNoida

Posted: 39 days ago

Job Description

Job Description:
Managing the Quality domain on voice business for business excellence.
Auditing Kannada calls of the agents and providing value added feedback
Maintaining track of daily monitoring targets and adherence
Trend Analysis: Comparison of week by week, month by month team scores, drawing an action plan by recognizing an area of improvement.
Maintaining the call analysis report and sharing the same with Quality Head.
Capturing Voice of customer from call recordings
Providing process improvement recommendations for product and process
Must Be Fluent in Kannada language

Salary: Not Disclosed by Recruiter
Industry: Consumer Electronics / Appliances / Durables
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Please refer to the Job description above

Company Profile

DishTv India Limited
Dish TV (stylised as dishtv) is India's largest Direct to Home (DTH) television operator using MPEG 4 DVB S2 and MPEG 2 digital compression technology. It is a division of Zee Entertainment Enterprises. It was ranked # 437 and # 5 on the list of media companies in Fortune India 500 roster of India's largest corporations in 2011.[3] Dish TV was also voted India's most trusted DTH brand according to the Brand Trust Report 2014, a study conducted by Trust Research Advisory.[4][5] As of 30 September 2016, Dish TV has about 15.1 million subscribers.[6]
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Contact Details

Contact Company:DishTv India Limited