Managing the Quality domain on voice business for business excellence.
Auditing Kannada calls of the agents and providing value added feedback
Maintaining track of daily monitoring targets and adherence
Trend Analysis: Comparison of week by week, month by month team scores, drawing an action plan by recognizing an area of improvement.
Maintaining the call analysis report and sharing the same with Quality Head.
Capturing Voice of customer from call recordings
Providing process improvement recommendations for product and process
Must Be Fluent in Kannada language
Salary: Not Disclosed by Recruiter
Industry: Consumer Electronics / Appliances / Durables
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Employment Type: Permanent Job, Full Time