Identifying prospects for service franchisee for providing Service at the door step of customers.
Ensuring proper infrastructure & other norms across service network.
Ensuring all staff across service network is trained to meet expected job requirement.
To conduct field audit accompaniment with franchisee staff.
Auditing Service network / SF on defined parameters.
Addressing the deviations found during audit process.
Visiting customers to conduct audit on quality of job done by service franchisee.
Ensuring customer satisfaction by providing 100% calls attendance.
Keeping a check on TAT & other SLAs.
Ensuring smooth trade relations by meeting top retailers & DS in the territory
Monthly reconcile ODU / CPEs supplied to SF / SVC network in accordance to activations & other defined norms.
Salary: Not Disclosed by Recruiter
Industry: Consumer Electronics / Appliances / Durables
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back
Role: Assistant Manager/Manager-(NonTechnical)
Employment Type: Permanent Job, Full Time